Dear Driver,
If you have two active Uber accounts, one directly with Uber and one through Curb, please note that Uber can only send trips to one account at a time.
Here's how it works: whichever account was set up first stays active, and the second is automatically paused. This keeps things fair for drivers, prevents duplicate offers, and helps reduce wait times for riders.
The choice of which account to use is yours. If your direct Uber account is currently active and you'd prefer to receive trips through Curb instead, contact Curb Driver Services at DriverServicesUK@gocurb.com and we'll submit a request to switch your active account.
Kind regards,
The Curb Driver Services UK Team
